Behind the Mask

Katelyn Darling, Senior Practice Manager

Face masks and face shields have become the new accessories for health care providers. This necessary equipment protects both the provider and patient but can hinder the personal connection that patients rely on during their visit in addition to navigating the new procedures at health care facilities that can also be intimidating. 

To alleviate COVID-19 concerns as patients come back for their appointments, Dartmouth-Hitchcock Health (D-HH) has launched a new video series, “Behind the Mask.” This series will address the look and feel of the patient experience when visiting a D-HH health care facility. 

CHaD’s Child Life Specialists Help Keep Kids Smiling  

In this episode: Jennifer Rupp, Supervisor, Child Life Program at Children’s Hospital at Dartmouth-Hitchcock, shares how CHaD staff are assisting patients and families on what to expect when coming into any of our 13 CHaD locations. You can view the video here.

Virtual Visits at Dartmouth-Hitchcock

In this episode: Katelyn Darling, Senior Practice Manager, Connected Care, Dartmouth-Hitchcock, discusses how virtual visits have been used during the COVID-19 pandemic. View here.

Learn more about virtual visits here.

Visitor Guidelines and Staying Connected with Patients

In this episode, Carol Majewski, MHCDS, BSN, RN, associate chief quality officer, Patient Experience at Dartmouth-Hitchcock, shares how families can stay connected to patients during COVID-19 pandemic as in-person visitors are limited. View here.

Current visitor guidelines can be found here.

Cleaning Procedures

In this episode: Zachary Conaway, operations manager, Environmental Services at Dartmouth-Hitchcock, shares how his team is working to keep facilities clean and safe during the COVID-19 pandemic. View here.

Behind the Mask: Screeners

In this episode: Cheyonne Grindel, registration representative at Dartmouth-Hitchcock, discusses the new screening procedures patients can expect when they visit a D-HH facility. View here.

Visit our YouTube channel to view more.